Legal and Regulatory Information

Effective Interim Limited trading as Solve Referrals

Registered office: Oakhill Cottage, Worston, Yealmpton, PL8 2LN, UK

Phone: +44 7765 726000

Effective Interim Limited is a company incorporated in England and Wales with registered number 11155249 whose registered address is at Oakhill Cottage, Worston, Yealmpton, PL8 2LN, UK and it operates the websites www.effectiveinterim.com and www.solvereferrals.com

Solve Referrals and the logo are registered trademarks of Effective Interim Ltd.

We are registered with the Information Commissioner’s Office as a Data Processor and Data Controller in respect of our services for clients and our own commercial use of our customer’s data, with number ZA309144. We never sell our data to third parties. Our registration can be checked at https://ico.org.uk/

Privacy and Cookies Policy

We will never reveal any details that you give to us to any third party, except our professional advisors or as required by law, without your express consent. We do not collect your contact details simply for browsing the site; they are only collected for the purposes of responding to your requests for information. An anonymous cookie may be used to track your movements around the site. We cannot identify you from this.

Any details that are collected are stored in a secure, confidential database only accessible by Effective Interim staff. We respect the intentions of data protection law. If you would like to opt out of receiving any contact from Effective Interim email thomas@effectiveinterim.com with adequate information to help us identify you in our database.

Introduction

Data protection law in Europe changed on 25 May 2018 under the General Data Protection Regulation (GDPR). It added significant protection for you over your Personal Data. It gives you:

greater control of your data
control over whether we can contact you, by what media and in what circumstances
ability to change your mind at any time
strong penalties for companies who suffer data security breaches.

Personal Data means any information relating to an identifiable person, directly or indirectly identifiable by any means whether electronic or on paper.

Effective Interim Ltd (“EIL”) is committed to protecting your Personal Data and we will hold it securely in accordance with this privacy policy and never share it with any third party unless required by law or the regulator.

EIL act as Data Controller and Data Processor under GDPR.

This Privacy Policy explains what information we collect from you, how we use it, your rights and how we protect your data. The Policy may be updated from time to time without notice.

Use of Personal Data

We will only use your Personal Data when we have your clear informed consent from you to do so, and only to:

Fulfil our contract with you (if any)
Fulfil our legal or regulatory obligations
Satisfy our legitimate interests, i.e. a business or commercial reason to use your information which does not unfairly use it against your best interests
We do this to provide our services to you, to comply with our legal and regulatory obligations and to keep you informed about our products and services.

If you do not want us to use your Personal Data in this way now or in the future, please opt out by contacting us as set out herein.

Types of Personal Data Collected by EIL and Sources we use

We collect information about you when you enquire via our website, sign a contract, email or phone us, in meetings, seminars or webinars, social media, and whilst providing services to you, job applications (if relevant), and from customer surveys. We may also visit your website or other publicly available sources of information including social media to collect information about you. Types of information we collect about you:

Your name, business address and business contact details
Other people in your organisation
Documents in different formats or copies of them
Contact details re meetings, phones calls, emails and letters
Via cookies when you visit our website or product
Transaction data

Disclosure of Personal Data

We may share your Personal Data within our company and with our suppliers and professional advisers where essential to provide our services to you, or where legally or regulatorily required.

We will never sell or transfer your data to any other third party. We will process your Personal Data lawfully and keep it safe and secure.

Processing Personal Data

All our data processing within our products and services is carried out within the UK. Our corporate systems are hosted by Microsoft on Office 365 also within UK data centres.

We will only send your data outside the UK if:

You access our website or services from a location outside the UK
You are based outside the UK
As we will never send your data overseas except at your request, we cannot vouch for the equivalency of data security laws in those international jurisdictions.

Personal Data Protection and Retention

EIL takes information security seriously and complies with our policies and procedures to ensure this at all times. Those policies and procedures include stringent controls to protect Personal Data and prevent loss or damage to it through accident, negligence or deliberate acts. Our policies are communicated to our staff through annual training.

We are subject to security audits by some of our customers who deem our security controls adequate and in line with good industry practice.

We will keep your Personal Data for as long as you are a customer of EIL plus seven years unless agreed otherwise, or for any longer period required legally or by a regulator.

Rights of the Data Subject

You (a Data Subject) have certain rights in relation to our use of your information. These are:

Right to be informed: you are entitled to be informed and be kept informed of how we collect and use your Personal Data, which we do in this Privacy Policy.
Right of access & portability: you can request access to a copy of all the information we hold on you at any time (to do so, email thomas@effectiveinterim.co m ). You may also request to transfer your data for your own purposes, in which case we will work with you to do so securely.
Right of rectification: If you discover we hold inaccurate or incomplete data about you, you have a right to have it corrected or deleted unless we have a compelling reason to keep it (to do so, email thomas@effectiveinterim.com )
Right to restrict processing: you can ask to block or suppress the processing of Personal Data in certain circumstances. We will not delete your data in this case, so as to ensure we respect your request for suppression. (To do so, email thomas@effectiveinterim.com )
Right to object: You can object to our processing of your Personal Data in certain circumstances.
Rights to do with automated decision making: if we process your Personal Data by making automated decisions about you or to profile you for marketing or other purposes (which we currently do not) then you have the right to opt out of us doing so in your case. (To do so, email thomas@effectiveinterim.com )

Use of Cookies by Effective Interim Ltd

Cookies are small text files that are placed on your computer by websites that you visit, including www.effectiveinterim.com and www.solvereferrals.com. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org .

We only collect standard internet log information and details of patterns of visits. This helps us analyse the number of visitors. All such data gathered is anonymous and we cannot and do not attempt to identify anyone from it. If we try to collect personally identifiable information from any website, we will be open and upfront about it on the page(s) where we do so.

Note that the Privacy Policy relates to our websites www.effectiveinterim.com and www.solvereferrasls.com and all of our services, but not any third party website whether linked from ours or otherwise.

Enquiries, Complaints and Nominated Data Protection Officer

If you have any enquiry to make to us in accordance with this Policy, or a complaint about our processing of your Personal Data, please email thomas@effectiveinterim.com or write to the Data Protection Officer, Effective Interim Ltd, Oakhill Cottage, Worston, Yealmpton, PL8 2LN, UK. Our Director, Thomas Coles, holds responsibility as Data Protection Officer. We will do our best to respond as quickly as possible and to satisfy your request or complaint. However if we do not satisfy you, you can complain to the Information Commissioner who can be contacted via www.ico.org.uk .

All rights (including copyright) in this website and its contents, are owned by Effective Interim Ltd or used by Effective Interim Ltd as permitted by English law.

By accessing this web site, you agree that you will access the contents solely for your own or your organisation’s use and solely for the purpose of developing your or your organisation’s relationship with Effective Interim Ltd. The content may not be saved or modified for use outside these terms by any individual or organisation without Effective Interim Limited’s prior written consent. You may save copies of the material to disk or print copies for filing for reference use only. It is your responsibility to check back on the site regularly to ensure the data you keep does not become out of date.

Except as permitted above, you undertake not to copy, store in any medium (including in any other web site), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of this site without the prior written permission of Effective Interim Ltd or in accordance with the Copyright, Designs and Patents Act 1988.